Settlement Team
Our Settlement Team is here to support immigrants as they build their lives in Canada. We provide guidance, information, and connection to help navigate life in a new country with confidence. Whether applying for Canada Child Benefits, a Travel Document, or addressing more complex matters such as immigration processes, our team is here to help understand the options available.
We start by learning about your situation and completing a needs assessment. From there, we:
Guide you through services and programs that are available
Inform you of your options and next steps
Connect you to internal programs and community services
While we cannot provide legal, financial or immigration advice, we ensure you feel informed, empowered, and supported to make the next steps on your own.
Our services are available based on immigration status. To find out if you qualify, please contact our office.
Please contact our Welcome Team to learn more about our services.
You can call us at 519 208 9582.
If we are unable to answer due to high call volume, please leave a voicemail, and we will return your call as soon as possible.
Meet the Team
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Ana Luz Martinez
Manager
English, Spanish -

Ahmed Abdelfattah
English, Arabic
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Bojana Bogdanovic Bijelic
Currently on maternity leave
English, Dutch, Serbian, Croatian, Bosnian, Montenegrin, German
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Emma Parsons
English
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Fariba Kazemi Parsa
English, Dari, Farsi
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Olga Ruiz Dussan
English, Spanish
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Omaima El Kebbe
English, Arabic
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Samuel Redae
English, Tigrinya, Amharic, Hebrew
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Wasan Issa
English, Arabic, Kurdish (Faily dialect)
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Millie Mehary
English, Tigrinya, Turkish