Settlement Team

Our Settlement Team is here to support immigrants as they build their lives in Canada. We provide guidance, information, and connection to help navigate life in a new country with confidence. Whether applying for Canada Child Benefits, a Travel Document, or addressing more complex matters such as immigration processes, our team is here to help understand the options available.

We start by learning about your situation and completing a needs assessment. From there, we:

  • Guide you through services and programs that are available

  • Inform you of your options and next steps

  • Connect you to internal programs and community services

While we cannot provide legal, financial or immigration advice, we ensure you feel informed, empowered, and supported to make the next steps on your own.

Our services are available based on immigration status. To find out if you qualify, please contact our office.

Please contact our Welcome Team to learn more about our services.

You can call us at 519 208 9582.

If we are unable to answer due to high call volume, please leave a voicemail, and we will return your call as soon as possible.

Meet the Team

  • Ana Luz  Kitchener-Waterloo Multicultural Centre

    Ana Luz Martinez

    Manager
    English, Spanish

  •  Kitchener-Waterloo Multicultural Centre

    Ahmed Abdelfattah

    English, Arabic

  •  Kitchener-Waterloo Multicultural Centre

    Bojana Bogdanovic Bijelic

    Currently on maternity leave

    English, Dutch, Serbian, Croatian, Bosnian, Montenegrin, German

  •  Kitchener-Waterloo Multicultural Centre

    Emma Parsons

    English

  •  Kitchener-Waterloo Multicultural Centre

    Fariba Kazemi Parsa

    English, Dari, Farsi

  • Olga Ruiz  Kitchener-Waterloo Multicultural Centre

    Olga Ruiz Dussan

    English, Spanish

  •  Kitchener-Waterloo Multicultural Centre

    Omaima El Kebbe

    English, Arabic

  •  Kitchener-Waterloo Multicultural Centre

    Samuel Redae

    English, Tigrinya, Amharic, Hebrew

  •  Kitchener-Waterloo Multicultural Centre

    Wasan Issa

    English, Arabic, Kurdish (Faily dialect)

  •  Kitchener-Waterloo Multicultural Centre

    Millie Mehary

    English, Tigrinya, Turkish